Terms & Conditions

Quotes booking and payment

• Quotes are valid for seven days unless otherwise stated. A quote does not secure a booking.
• Once a quote is accepted, The Souk will issue a pro forma invoice.
• To secure the booking, the Client must pay the required amount and return a signed copy of these Terms and Conditions with proof of payment.

Bookings of R2 000 or more

A 50% non-refundable booking deposit is payable when the quote is accepted and the pro forma invoice has been issued. The remaining balance is payable during the week of the event and must clear before the goods are released, delivered or set up.

Orders below R2 000

Payment is required in full to secure the order.

Payment may be made by EFT or by credit card payment link. Proof of payment must be sent to The Souk. The booking deposit remains non-refundable if the Client cancels. Weather-related date changes are governed by the terms below.

Hire period and responsibility

All hired goods remain the property of The Souk. The Client is responsible for the hired goods throughout the hire period, from collection or delivery until they are returned to or collected by The Souk.

The Client must use and care for the goods appropriately and return them in the packaging in which they were supplied. Please retain bubble wrap for reuse.

Weather wind and outdoor events

Outdoor events are weather-dependent. The Client must monitor the forecast and have a suitable weatherproof backup location available. The Souk will not set up in strong winds, rain or other conditions that may endanger people or damage stock.

• The Client must decide whether to move to a backup venue or change the event date at least 48 hours before the event.
• One weather-related date change is included at no additional administration charge when requested at least 48 hours beforehand, subject to The Souk's availability on the new date.
• If a date change is not possible, the Client must provide a suitable weatherproof backup location.
• The Souk is not responsible for finding an alternative location on the day if weather, wind, tides, crowds or site conditions require the set-up to move.
• If the alternative location is farther away or more difficult to access than the quoted location, additional travel or set-up charges will apply.
• Parasols and umbrellas must be closed and taken down in windy conditions and brought indoors overnight.
• A venue scout or site recce may be arranged in advance at an additional charge based on time, travel and location.

Beach and public space set-ups

• Public spaces cannot be formally reserved. The final position of a set-up depends on access, tides, crowds and conditions on the day.
• From December to March, Cape Town beaches can be especially busy, particularly in the late afternoon. We recommend that someone from the Client's party arrives early to establish a suitable space.
• An early-arrival space-saving service may be provided by The Souk for an additional R350, subject to availability. This improves the likelihood of securing a suitable position but does not constitute a formal reservation or guarantee a specific area.

Event timing and breakdown

• A picnic set-up is typically enjoyed for three to five hours. The agreed start and end times must be confirmed in advance.
• For safety, the team must begin breakdown shortly after sunset unless an after-hours service has been arranged.
• If the team must wait because the event runs beyond the agreed end time, a waiting fee of R250 per hour applies.
• If the Client is late for the agreed arrival time, a waiting fee of R250 per hour applies.
• After-hours breakdown may be arranged at R400 per team member on site. After-hours means after 20:00 in summer and after 19:00 in winter.

Self collection and return

Collection address

3 Selwyn Road, Woodstock, Cape Town (The Palms). Please enter The Palms using the Selwyn Street entrance.

Collection times

• Friday at 09:00 or 16:00
• Monday at 09:00 or 16:00

As collection is from a storage unit, the Client must confirm the intended collection time by the day before. On arrival, please WhatsApp or call Luckson on +27 63 019 2400. He will provide access, direct parking and assist with loading.

Items must be cleaned before return and packed in the same bags and wrapping in which they were collected.

Delivery and collection by The Souk

• Delivery and collection times and locations must be agreed in advance.
• At collection, all rental goods must be clean, gathered together and packed in the same bags and wrapping in which they were delivered.
• If the driver must locate, dismantle or pack goods, a labour surcharge of R250 per hour will apply.
• If the driver arrives at the agreed time and is kept waiting by the Client or venue, a waiting fee of R250 per hour will apply.

Breakages damage and loss

All items are inspected when released and again on return or collection. The Client accepts responsibility for the full replacement value of any item that is lost, broken or damaged during the hire period. Substitute items will not be accepted.

Damage includes, without limitation, burns, tears, irremovable stains, deep scratches to wood or leather, chips and broken furniture legs. Because many of our pieces are one of a kind and difficult to replace, please care for them as you would your own.

Damage or loss will be charged at full replacement value, including the cost of delivery to The Souk where applicable. If the cost exceeds the refundable security deposit, The Souk will issue an invoice for the balance. The Souk will notify the Client in writing of identified damage and related costs within seven days of return or collection.

Any remaining refundable security deposit will be returned within seven days after the goods have been inspected and all applicable cleaning, damage or loss charges have been deducted.

Laundry and cleaning

The Souk will count all items requiring laundering or cleaning when the order is returned. The applicable charges will be deducted from the refundable security deposit. If cleaning, damage or loss charges exceed the security deposit, the Client will be invoiced for the balance.

Dry-cleaning of couches, poufs and rugs will be quoted separately and deducted from the security deposit or invoiced if the cost exceeds the deposit.